Refund policy
Refund Policy
At Pretty Spoiled Collections, we take pride in delivering high-quality statement pieces. Due to the limited nature of our collections, we currently offer exchanges or store credit only. We do not offer refunds at this time.
Exchanges
Items eligible for exchange must:
- Be unworn, unwashed, and in original condition
- Have all tags attached
- Be returned within 7 days of delivery
Shoes must be returned unworn, in original packaging, and with no visible signs of wear or damage to be eligible for exchange.
Items returned with signs of wear, makeup stains, odors, missing tags, or without the protective hygiene liner (if applicable) may be refused.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 72 hours of delivery at Info@shopprettyspoiled.com with your order number and clear photos of the issue so we can review and resolve it as quickly as possible.
If approved, we will provide a replacement, exchange, or store credit at no additional cost. Items reported after 72 hours may not be eligible for resolution.
Return Shipping
Customers are responsible for return shipping costs unless an incorrect or damaged item was received.
To request an exchange, please contact: